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Microsoft Copilot Command Workflows – M365 Prompts, Pages, and Work Outputs

Lesson 3: When Copilot Commands Miss – Troubleshooting and Recovery

Lesson Objectives

By the end of this lesson, students should be able to:

  • Diagnose common Copilot command failures.
  • Apply targeted recovery prompts.
  • Know when to escalate to IT or do the task manually.

Lesson Content

  • No access or missing feature: check license, account, and app version; ask IT if needed.
  • Wrong source: reference the exact file, meeting, or thread.
  • Data quality: duplicates, blanks, or mixed formats in Excel produce wrong results; clean data first.
  • Vague format: specify the exact output.
  • Invented details: "Use only the referenced sources; write NOT STATED when missing."
  • Unexpected sensitive content: stop and report possible oversharing.

Stop rule: after two failed recoveries on a high-stakes task, do it manually or escalate.

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