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Safety, Verification, and Privacy
Lesson 3: When Safety Breaks Down – Incidents, Leaks, and Recovery
Lesson Objectives
By the end of this lesson, students should be able to:
- Respond to common AI-related incidents in a small business.
- Take recovery steps quickly and honestly.
- Update workflows to prevent repeats.
Lesson Content
Mistakes will happen. A simple incident plan:
- Private data shared with an AI tool: stop, delete the conversation, review the tool's memory and history, and note what was shared. If customer data was exposed, consider your legal obligations and seek advice where needed.
- False claim published: remove or correct it quickly; tell affected customers if needed.
- Wrong answer sent to a customer: correct it promptly and honestly.
- Scam or fake message believed: stop payments, contact the real company through known channels, and report it.
After each incident, ask: which step was missing? Add it to the workflow.
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