Microsoft Copilot Command Workflows – M365 Prompts, Pages, and Work Outputs
Lesson 3: When Copilot Commands Miss – Troubleshooting and Recovery
Lesson Objectives
By the end of this lesson, students should be able to:
- Diagnose common Copilot command failures.
- Apply targeted recovery prompts.
- Know when to escalate to IT or do the task manually.
Lesson Content
- No access or missing feature: check license, account, and app version; ask IT if needed.
- Wrong source: reference the exact file, meeting, or thread.
- Data quality: duplicates, blanks, or mixed formats in Excel produce wrong results; clean data first.
- Vague format: specify the exact output.
- Invented details: "Use only the referenced sources; write NOT STATED when missing."
- Unexpected sensitive content: stop and report possible oversharing.
Stop rule: after two failed recoveries on a high-stakes task, do it manually or escalate.
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